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Privacy Policy

This privacy notice is set out under the General Data Protection Regulation (EU) 2016/679 ("GDPR") - Effective Date 02/05/2018, replacing the Data Protection Act 1998.

This privacy notice sets out how Reactive Engineering Ltd (trading as Reactive Parts) uses and protects any information that you give the company when you use this website.

Reactive Parts is committed to ensuring that your privacy is protected and we take this seriously.  We will only use your personal information to admimister your account and to provide the products and services you have requested from us.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Reactive Parts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect

We may collect the following information:

  • Name and address
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests

 

How we protect the information we gather

To ensure and protect the privacy of your data, this website implements the highest level of SSL certification.  This can be observed by viewing our URL as this shows HTTPS and our business name in green in the toolbar.  This shows you, the user, that ReactiveParts.com offers the highest security when sending data over an encrypted connection.

Handling your payments

This website uses SagePay and PayPal merchant banking to collect your payment.

Sage Pay

All transaction information passed between ReactiveParts.com and Sage Pay’s systems is encrypted using 128-bit SSL certificates.

No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering.

You can be completely assured that nothing that is passed to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

 

PayPal

All transactions via PayPal maintain technical, physical, and administrative security measures designed to provide reasonable protection for your information against loss, misuse, unauthorized access, disclosure, and alteration.

The security measures include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls.

 

PCI Compliance - Your Security

Reactive Parts is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Our alignment with this standard is reflected in the people, technologies and processes we employ.

We conduct regular vulnerability scans and penetration tests in accordance with the PCI DSS requirements for our business model.  

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies via the pop up at the top of our website. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.